Refund Policy

HouseFile wants you to be satisfied with every HouseFile purchase. This policy applies to one-time report purchases and to subscription plans.

30-day refund window

You may request a full refund within 30 days of your purchase date. This applies to one-time home history reports and to the most recent subscription charge.

How to request a refund

Email support@housefile.app with the email address used at checkout and the order or property address. We respond within 2 business days and approved refunds are returned to your original payment method, typically within 5–10 business days.

Subscriptions

You can cancel a subscription at any time from your account. Cancelling stops future renewals; your access continues until the end of the paid period. Your most recent charge is refundable within the 30-day window described above.

Report accuracy

If a report is materially incomplete or inaccurate, contact us — we will correct the record or refund your purchase, at your choice, even where a correction is possible.

How payments and refunds are handled

Payments are processed by Stripe. For eligible orders Stripe acts as the merchant of record and handles billing enquiries, approved refunds and chargebacks on our behalf. Approved refunds are returned to your original payment method, and any access the payment unlocked ends immediately.