Refund Policy

100% money-back guarantee: if you are not completely satisfied, we will refund your purchase in full. This applies to one-time report purchases and subscription charges made to HouseFile for HouseFile.

One-time reports

A report is delivered to you the moment you pay. If you are not completely satisfied with it, request a refund using the form below within 3 days of purchase and we will refund 100% of what you paid.

Subscriptions

You can cancel a subscription at any time from your account. Cancelling stops future renewals and your access continues until the end of the period you already paid for. Past and current charges, including partial periods, are not refunded, except where a refund is required by law.

Report accuracy

Reports are built from public records and documents you upload, and we do not guarantee they are complete. If something looks wrong, email us and we will do our best to correct the record. If the report still isn't what you expected, the 100% money-back guarantee applies.

Payments

Payments are processed by Stripe. Approved refunds are returned in full to the original payment method, usually within 5–10 business days.

How to request a refund

Use the button below and include your House ID, first and last name, and the email you used at checkout so we can identify your purchase. Refund requests must be submitted within 3 days of purchase. We aim to respond within 2 business days. You can also email support@housefile.app.