Questions and answers
Frequently asked questions
Everything you need to know about searching a home, buying reports, subscriptions and sharing your home's history.
What is a HouseFile report?
A HouseFile report is the full known history of one home. We collect building permits, repair and service records, reported damage, owner documents and other public records tied to that exact address and show them on a timeline with a Home Health Score.
Is the Home Health Score really free?
Yes. Once you search an address, the Home Health Score is shown for free. To unlock the full timeline, sources and owner documents, you need a report purchase or an active subscription.
Where does the information come from?
We pull from city and county public permit records, open data portals, and owner-uploaded documents. Every record shows its source and a confidence level so you know what to trust.
What if there are no records for a home?
We only show what we can find. If a section has no records, that part of the report stays empty. We never guess or fill in neighborhood averages.
How do I verify my house?
Use the Verify My House page. Upload receipts, warranties, inspection reports or insurance documents. We extract the key facts and attach them to your home's timeline.
Can a buyer see my home's history?
Yes. Sellers and agents can share a verified home history link or QR code from a purchased report. Buyers can also search the address themselves and buy a one-time report.
What is the difference between the three reports?
Basic ($9) covers the property details, ownership history, estimated market value, flood zone and red flags. Detailed ($12) adds the full permit history, property tax history and recent sales. Full ($15) adds repair, service and maintenance records, damage and insurance restoration work, comparable properties, neighborhood trends and the complete sourced timeline with a PDF and QR code. Every report gives you 30 days of access to that address.
Can I cancel my subscription?
Yes. You can cancel anytime from your account. Your access continues until the end of the period you already paid for.
Do you offer refunds?
Yes. One-time report purchases are covered by our 100% money-back guarantee — if you are not completely satisfied, request a refund within 3 days of purchase from the Refund Policy page and we will refund your purchase in full.
Is my payment information safe?
Yes. All payments are processed securely by Stripe. We never store your card details.